Twenty years of National Humanization Policy: work in a 100% SUS Hospital at Sindemia

Abstract

Introduction: the National Humanization Policy (PNH) encompasses a humanized practice and dialogue between users, workers and managers who are responsible for producing health care. Twenty years have passed since its implementation in the country and ten years since its history in the place of reference for the application of the research, a 100% SUS (Unified Health System) hospital, located in the interior of Rio Grande do Sul. There have been significant changes since its implementation up to the present day.  Objective: this research sought, through interviews, to analyze the discourses of the category of health professionals in the hospital environment to understand how workers perceived the PNH in the context of a pandemic.  Method: discourse Analysis was used for data collection, with the work of hospital health professionals during the Corona Virus Disease (COVID-19) pandemic, caused by the SARS-CoV-2 virus, as the main analyzer.  Results: this research identified the importance of revisiting the PNH for the praxis of live work in action. Valuing the SUS, understanding health as a right and not a service. The need to recognize the necropolitical movements that threaten the SUS and devalue health workers. And also, the need for tools and strategies in health to respond to new crises. Conclusion: it is necessary to rescue the NHP in work processes and promote the recognition and care of workers as perennial actions. We also need to value our SUS and revisit public policies such as the NHP in order to deal with health crises.