THE CONTRIBUTION OF IT AS A TOOL IN BUSINESS MANAGEMENT: A CASE STUDY OF A TECHNOLOGY COMPANY LOCATED IN THE MUNICIPALITY OF DOM PEDRITO / RS

Abstract

Information technology is a necessity for all modern businesses and can become a major competitive advantage, as their use is aligned with the business strategy of the company. Modern technologies of information and communication can help to improve the quality of various business aspects. For demonstrating this issue, bibliographic, exploratory and descriptive research on the subject was made, and also a case study on IT management in the company ZapShop Informática located in the city of Dom Pedrito / RS where it was possible to assess the evolution of the organization and its changes through graphics indicators in a more accurately way. The aim of this study was to carry on theoretical studies on the subject to deepen knowledge in the area, exposing the importance of IT as a support tool in the decision process, perform qualitative and quantitative analysis on the company indicators and demonstrate the results achieved by the company from the implementation of an Information System. According to the study, it’s possible to see that IT can be side by side with the management of organizations, because it provides information for the decision making and strategic business management, automates routine tasks, assists the internal and external control of processes, enhances the ability to recognize a problem in advance and breaking barriers of time and location, for example. It is also observed that prior to the purchase of equipment with advanced technology, we must invest in the company's employees, developing their skills and integrating them fully to the work process, delivering training and education on new technologies in the organization process.