Psychology Strategies for Crisis Management

Abstract

Crisis management is an instrument to identify, obtain and apply the human and technical resources needed to predict, prevent and solve problems arising from a crisis. Crisis is a term designed to express a critical, decisive moment that is usually the successor to an unpredictable rupture of the status quo. This work expresses an experience report obtained through a Specific Internship of Psychology course, in which it was proposed to propose crisis management strategies in a Military Fire Company belonging to the Vale do Itajaí/SC. Prior to the intervention, a semi-structured interview script was applied with the military sergeants and later, the data were analyzed from the Content Analysis. Once this was done, a crisis management simulation was performed through behavioral testing. It was found that the crisis management plan for occurrences of major magnitude more effective should follow a logic of technical and operational procedures, namely: to analyze the perimeter affected by the emergency, to organize the place, to establish the security of the place, to classify the perimeter in a warm, warm and cold zone, to coordinate the actions that must be carried out, to verify the progress of the actions and to correct potential mistakes, to assist the firemen to attend the affected ones, to send the affected ones to the hospital, after the COBOM event closes, and forward the report to the lieutenant of the corporation and to the radio. It is believed that firefighters can apply this crisis management plan as a resource to anticipate, prevent and resolve a crisis.